General FAQs
Written by Naoko Shimogaki
Updated over a week ago

Here are the most popular FAQs:


What is Durable's Pricing?

We have a free plan and 2 levels of paid plans. A Starter subscription to Durable starts at $12 per month. A Business subscription starts at $20 per month. Every Starter and Business subscription includes a website, a custom domain, an AI Assistant, Invoicing, an AI-powered CRM, and more. You can learn more about Durable prices.

Can I pay the subscription fees in another currency?

All of the subscription charges will be in USD. We are unable to issue subscription invoices in other currencies at this time.

If I cancel my subscription, do I lose my website?

Your website and business will be unpublished but will still be available and saved if you decide to re-subscribe to a paid plan.

How many websites can I publish with one subscription?

You can publish one website per subscription. You can create multiple businesses under one account, but please note that a subscription is tied to a business, not your account.

I deleted my account. Is there a way to recover it?

No. Account deletion is an irreversible process, and the Durable team cannot recover it.

Can I downgrade from a paid plan to a free plan?

Not available at this time. Since the free plan adds restrictions on the page numbers, premium sections, contact numbers, etc., we do not offer a downgrade to a free plan at the moment.


Can I use an existing domain with Durable?

Yes. You can connect an existing domain to your Durable website. This guide shows you how.

Does a custom domain cost extra?

Nope! Custom domains are free with every Durable Starter and Business subscription and take seconds to create.

Please also see our Domain Policy & FAQ here.


Can I create an e-commerce website with Durable?

While Durable is not explicitly designed to support e-commerce businesses, we have had clients launch successful e-commerce businesses on our platform. Here's how.

Does Durable offer email hosting?

No. You can get an external email host such as Google Workspace or Outlook to get a custom domain email address. Please see this page for details.

Can I edit my website code?

Durable is a "no code" solution to building websites. Because of that, we don't offer extensive options for HTML customization. You can add some custom code components to your website. Please see this page for guidance. Just a reminder that the Durable team cannot validate the code for you.

Can I add customized CSS to my page?

Yes, you can add it to an embedded component to affect any HTML code inside, on the header of the page to affect a specific page, or on the head of the website to be applied to the whole website. That said, we do not recommend changing the general CSS of your website since that could significantly impact mobile/desktop compatibility and cause unpredictable behaviour.

Do you offer language switchers (language toggle) on Durable websites?

Not at this time. You can have one language per website.

Can I change the website language?

Yes. Currently, Durable websites can be published in the following languages:

  • English

  • Spanish

  • French

  • Brazilian Portuguese

  • German

  • Dutch

  • Italian

Please also see this help centre document for guidance.

Can I import/export website content from/to another website host?

Not at this time. Since Durable offers no code website builder, we do not share the codes. It is not possible to download the website content or importing file to upload it on Durable website.

Pro Plan

I have a Pro Plan (20/50/100) subscription. Can I buy domains from Durable?

No, you can't purchase domains from Durable with a Pro Plan. However, you can link domains from an external domain provider to your Durable website.

What happens when I cancel my pro plan subscription?

When you cancel your pro plan, all the websites under the Pro plan will be cancelled. If you want to activate a website that was under your pro plan, you will need to re-subscribe each website to a paid plan (Starter or Business plan; downgrade to a free plan isn't currently available).

Can I transfer a website to someone else?

Yes. Please get in touch with our support team!

Do you offer white-label services?

Not at this time. However, you can build and publish multiple websites from one account with Durable Pro. Learn more.

Did this answer your question?