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Get a custom domain email address
Get a custom domain email address

Got a domain? You can create your custom domain email address like [email protected]

Naoko avatar
Written by Naoko
Updated this week

Email hosting isn't provided on Durable. If you have a domain you got via Durable and want to send an email message from your custom domain email address, then you need to use a third-party email hosting service such as Google Workspace or Microsoft Outlook.

Remember that the specific steps and interfaces might change over time, so refer to the latest guides from Google Workspace and Microsoft 365 for accurate and up-to-date instructions. If you have specific questions about the features within Google Workspace or Outlook, you should contact Google or Microsoft directly for detailed knowledge.

On this page, we guide you through setting up Gmail and Outlook.

Setting Up a Custom Email Address with Gmail:

  1. Choose a Domain: First, you'll need to have a domain name registered. This is the part that comes after the "@" in your email address (e.g., "[email protected]"). You can register a domain through domain registrars like GoDaddy, Namecheap, or Squarespace domains.

  2. Choose an Email Hosting Provider: Once you have a domain, you'll need to choose an email hosting provider. Google Workspace (formerly G Suite) is a popular option that integrates seamlessly with Gmail.

  3. Sign Up for Google Workspace: Go to the Google Workspace website and sign up for a plan that suits your needs. Follow the prompts to set up your account and domain.

  4. Verify Domain Ownership: Google will guide you through verifying your domain ownership. This usually involves adding a DNS record provided by Google to your domain settings.

  5. Set Up Email Accounts: You can create custom email accounts using your domain after verification. Follow Google's instructions to set up individual email addresses for yourself and your team members.

  6. Accessing Gmail: Once your custom emails are set up, you can access them through Gmail's interface by logging in with your custom domain credentials.

Helpful Links and Tutorials for Gmail:

Setting Up a Custom Email Address with Outlook:

  1. Choose a Domain: You'll need to have a registered domain for your custom email address.

  2. Select an Email Hosting Provider: Microsoft 365 (formerly Office 365) is a popular choice for email hosting that integrates with Outlook.

  3. Sign Up for Microsoft 365: Visit the Microsoft 365 website and choose a plan that suits your needs. Follow the prompts to set up your account and domain.

  4. Verify Domain Ownership: Similar to Google Workspace, you'll need to verify domain ownership by adding a DNS record provided by Microsoft to your domain settings.

    The domain verification might look like this:
    1. Enter your website's domain.

    2. Choose this option to add a TXT record.

  5. Create Email Accounts: Once your domain is verified, you can create custom email accounts using your domain. Follow Microsoft's instructions to set up email addresses.

  6. Accessing Outlook: You can access your custom email accounts using the Outlook app or the web version of Outlook by logging in with your custom domain credentials.

Helpful Links and Tutorials for Outlook:

Entering a verification TXT record to your Durable dashboard:

If you have an external domain from another domain provider, please log into your domain provider's account and add the necessary DNS records there.

For Google Workspace users:

  1. Log into Google Workspace and go to the setup page. Click "Protect" to continue.

  2. Read through the popup message and click "I'M READY TO PROTECT MY DOMAIN."

  3. Open the Durable dashboard in another tab and click Website > Domain.

  4. Click "Manage" next to the domain you got via Durable.

  5. Go back to the Google Workplace tab and click "NEXT: GO TO STEP 2."

  6. Ensure that the TXT method is chosen in this step and copy the verification code in section (a).

  7. Go back to the Durable tab: Scroll down to the Email service provider section, and choose Gmail from the dropdown menu. Paste the TXT record in the email service provider section and click "Save domain provider."

  8. You will see all the related DNS records added to the domain. You will see this message when successful.

  9. Go back to the Google Workspace tab and click "PROTECT DOMAIN." The process of the verification may take up to 5 minutes. Please do not close the this tab.

  10. When the verification is successful, you can see this message.

  11. From here on, you can follow the steps for adding MX records. To complete the activation process, please see this Google Help Centre document. The Gmail activation process can take up to 5-10 minutes.

For Outlook users:

  1. Go to Website > Settings.

  2. Click "Manage" next to the domain you got via Durable.

  3. You will be given a series of DNS records during the Outlook onboarding process. You must add each record exactly as they show: type, name, and content.

  4. Click "Add" when you copy and paste the DNS record.

  5. After pasting all the records, you can go back to Outlook to finish the onboarding.


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