Domain policy & FAQs
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Written by Naoko Shimogaki
Updated this week

Domain Policy

  1. Users are allowed to get one custom domain name for each active website subscription.

  2. Customers have the option to register the custom domain under their personal name. Otherwise, Durable owns and maintains complete ownership and control over all domains purchased by the company. During the domain registration process, customers can provide their registrant details, including their name, contact information, and any other required details for domain registration. It is the customer's responsibility to ensure the accuracy and legitimacy of the information provided during the registration process. By registering the domain under their name, customers acknowledge that they assume full responsibility for the domain, including but not limited to renewal, compliance with legal and ethical guidelines, and any disputes that may arise. Durable reserves the right to verify the accuracy of the registrant information provided by the customer. In the event of a transfer of ownership, customers must follow the procedures outlined in this policy, and the new registrant must comply with the terms and conditions set forth herein.

  3. Durable does not offer refunds for the domain purchase.

  4. When the domain is owned by Durable, in order to transfer ownership of the domain name or delete it, users must have an active subscription for at least three (3) consecutive months.

  5. The transfer of domain name ownership needs a processing period of 60 to 70 days.

  6. Users are not allowed to resell or transfer the ownership of the domain name to a third party without prior consent from the company.

  7. Users are advised to choose a unique and appropriate domain name that complies with legal and ethical guidelines.

  8. Any disputes or issues related to domain ownership will be resolved in accordance with the company's dispute resolution policy.

  9. The company reserves the right to modify or update this policy at any time without prior notice.

By agreeing to charter a custom domain name, the user agrees to abide by the terms and conditions set forth in this policy.


Domain FAQ:

How do I get a Domain via Durable?

Durable allows you to get a free domain if you sign up for one of our plans. To find a domain, log into your account and go to Website > Domain.

For step-by-step instructions on how to do this, please take a look at this Help Centre article.


Can I Change my Domain Name?

It can't be changed once you set a custom domain name on your Durable site (through Durable, not external). If you would like a different domain name, you can use an external domain through GoDaddy or another service, then use the steps here to connect it to your Durable site.


I Have a Pro Plan. Is a custom domain included in my plan?

No. You must get a custom domain from external domain providers such as GoDaddy. You cannot purchase a custom domain from Durable using a Pro Plan. A custom domain isn't included in the Pro Plan.

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