Using Durable, you can easily reply to messages sent from the contact form. To do so, follow the steps below:
Reply to customer messages
Go to CRM > Contacts.
Click the customer you wish to reply to.
Click the message you want to reply from "Website messages."
Click "Reply" or click on the three dots to "Reply all." A message draft box appears.
Add Cc and Bcc if needed.
Change the subject manually or let AI generate it by clicking "Regenerate."
Change the message manually or let AI generate it by clicking "Regenerate."
Attach file(s) if needed by clicking "Attach files."
Once finished, click "Send." Please wait a few seconds for the "Message sent" popup to appear.
With Durable, your messages can be efficiently responded to from your CRM dashboard.
Please get in touch with us here if you have any questions or want more information.