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Account management

9 articles

How to manage your Durable account, including subscriptions and billing.


How do I cancel my account?

We're sorry to see you go!. If there's anything we can do, please email [email protected] If you do want to go ahead with cancelling, you can manage your subscription in your account settings here. If you cancel immediately after you subscribe, you

Can I add team members to my Durable account?

At the moment, no. But we are working on it!

Can I use Durable outside the US and Canada?

Yes, with some limitations. Our current focus is launching in the US, but it's possible to use a slightly limited version of Durable anywhere in the world.Outside of the US and Canada, the following features are available:Customizable websiteCRM with

Can I test Durable out?

You can sign up for a free account at Durable.com.  You will get a 30-day trial of Durable's features before payment is required.  You must subscribe to a plan before you can publish a website.

What is included in the plans?

Durable has 2 Website AI design plans:. Starter - $15/month ($12/mo if billed annually). Features included in this plan:. Custom domain name. Chat onboarding. Email support. Unlimited storage. 50 contacts. 50 AI Generated promotions. Website hosting.

What happens if my payment is declined?

We have a 15-day grace period before you lose access to their site.  You will not be able to access your account past that point until payment is processed.

Durable Money

Durable Money is currently on hold.

Forgotten password

If you forget your password, you can send a reset through the main login page.

Access After Cancellation

When you cancel your account, your website access will be restricted based on the following:. Canceled Immediately & Received Partial Refund - You lose access to site immediately. Canceled at End of Billing Cycle - You will retain access to their sit